Regulatory Compliance
Lucy is the firm’s Risk and Compliance Solicitor. It is her task to assist the Partners on matters of compliance and the firm’s regulatory obligations, including the SRA Code of Conduct, Professional Indemnity Insurance, conflicts of interest and client confidentiality. In order to do this she organises and provides regular training for all staff members, together with systematic reviews of the firm’s policies and procedures.
Accreditations – Lexcel
As part of her role, Lucy ensures the firm’s compliance with its various accreditations, including Lexcel. Lexcel is a standard of management which is monitored by the Law Society and recognised by the SRA. In order to maintain its Lexcel accreditation, the firm is subject to annual assessments carried out by an independent auditor. These regular assessments ensure that the firm operates a high standard of management so as to provide a continually improving and professional service to its clients.
Complaints
Lucy is also the first point of contact for clients who may wish to complain or discuss any aspect of the service they have received from the firm. She will listen to the client and deal with any complaint in accordance with the firm’s complaints procedure.
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