The Role
The team has a fantastic opportunity for an Onboarding Assistant within the Residential Property team.
The successful candidates will ideally significant customer service and/or compliance experience and be confident in assistant fee earners.
The team
Our team is recognised throughout the Chilterns, Home Counties and Thames Valley as a leading provider of high quality legal services. We work with a broad range of clients for first-time buyers through to high net worth portfolio clients.
Our team is located across 3 of our offices – Amersham, High Wycombe and Marlow.
Key Experience
You should have excellent IT (including data inputting) and organisational skills to have the ability to assist a fee earner or multiple fee earners. You should have experience in amending and collating letters, excellent customer service communicating with clients, third parties and colleagues by email, in person and on the telephone. Knowledge of anti-money laundering and client due diligence procedures is preferable, along with being numerically confident.
Salary dependant on PQE to be discussed at interview.
A complete job description and details of the benefits are available in the attached PDF.
Donna is an Executive Assistant in the Employment team.
She plays a key role in the day-to-day running of the department, supporting the team with administrative efficiency, diary management, and client coordination. Her organisational skills and attention to detail help ensure the team delivers a seamless service.
Adam is the firms Financial Director.
Amos is the IT Director for Blaser Mills.
A full bio will appear in due course.
Brittany joined the firm in May 2022, quickly establishing herself as a key support member of the Marlow office.
During this time, she has developed a passion for marketing due to assisting the team on a variety of projects. To pursue her marketing career she has undertaken various online courses including level 2 digital marketing.
As of August 2024, she was promoted to Marketing Assistant and now supports the team on the website, social media and events.
Dominika joined in 2021 and is the firms Marketing Manager.
With over seven years of experience, five in the legal industry, she brings a wealth of knowledge to the role.
Dominika works closely with all departments, ensuring that marketing initiatives and campaigns align with the firm’s overall strategy and goals. She plays a key role in maintaining the firm’s brand identity and overseeing creative processes.
In addition, she supports the firm’s Responsible Business Director to champion a positive and inclusive working culture.
Dominka is ACIM-accredited in digital marketing and holds a BA (Hons) in Marketing from Buckinghamshire New University.
Lisa is the Onboarding Assistant in our Residential Property team.
Lisa supports all new clients using Blaser Mills for property transactions and manages the initial setting up of their files, ensuring that all relevant forms, information, ID checks and payment are completed to aid a smooth and swift progression of their file.
She is always on hand to guide clients through the portal and assist with any queries during this onboarding process, with a genuine love of property from her previous 10 years’ experience at an Estate Agents. Lisa takes pride in her organisation skills and attention to detail and enjoys nothing more than helping our clients.
Steve is the firm’s Business Development Manager with nearly 20 years of marketing and business development experience having worked for another regional law practice. His role is to help drive the growth within the commercial teams.
Steve returned to High Wycombe having been a Bucks New Uni graduate and he has since achieved ‘chartered marketer’ status from the Chartered Institute of Marketing.
He is a regional trustee of SportsAid (the national charity for sport) and has managed the Bucks SportsAid business events at Dorney Lake since it’s inception before the London 2012 Olympics and Paralympics. SportsAid Eastern | Charity supporting the region’s best young athletes
Stefan is a Will Writer in our Wills, Trusts and Probate department.
Stefan has worked in the legal sector for nearly 20 years. He is an Affiliate Member of the Chartered Institute of Legal Executives and a Full Member of the Institute of Professional Will Writers.
Carol is a New Business Executive working in our Wills, Trust and Probate team.
Carol supports the WTP team and is the first point of contact when making an initial enquiry. Carol will be on hand to explain the procedure for the appointment and guide you through the fee process.
Regulatory Compliance
Lucy is the firm’s Risk and Compliance Solicitor. It is her task to assist the Partners on matters of compliance and the firm’s regulatory obligations, including the SRA Code of Conduct, Professional Indemnity Insurance, conflicts of interest and client confidentiality. In order to do this she organises and provides regular training for all staff members, together with systematic reviews of the firm’s policies and procedures.
Accreditations – Lexcel
As part of her role, Lucy ensures the firm’s compliance with its various accreditations, including Lexcel. Lexcel is a standard of management which is monitored by the Law Society and recognised by the SRA. In order to maintain its Lexcel accreditation, the firm is subject to annual assessments carried out by an independent auditor. These regular assessments ensure that the firm operates a high standard of management so as to provide a continually improving and professional service to its clients.
Complaints
Lucy is also the first point of contact for clients who may wish to complain or discuss any aspect of the service they have received from the firm. She will listen to the client and deal with any complaint in accordance with the firm’s complaints procedure.
Amanda oversees the Practice Management Unit (PMU), which encompasses accounts, the central reception team, archiving and general administration. This unit provides the vital, if mostly unseen, administrative back-up that a firm of Blaser Mills’ size needs to function properly.
As well as heading up the PMU, Amanda looks after the human resources and payroll functions and, with the support of her team, the general administration of Blaser Mills, ensuring that staff have the tools to do their job and are, individually, well-catered for.
Amanda has over 26 years’ experience of working in law firms, having started initially working at a law firm in Liverpool.