Client feedback questionnaire

We value your feedback and we would be grateful if you could complete this short questionnaire.

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Don’t worry if you don’t know it.
1. How did you hear about us?

3. How would you rate the service provided by the following?

4. Was the information or advice that we provided easy to understand?
5. Did we keep you up to date with progress in accordance with your expectations?
6. Did we understand what you wanted to achieve from the outset?
7. Did you receive regular updates about your matter, where appropriate?
8. Did we treat you well at all times?

If your matter was dealt with under the Legal Aid System, please go straight to Question 11

9. Were you given clear advice about the level of expected costs for your matter?
9a. If yes, were the costs estimated for you at the outset?
10. Did your final costs exceed the estimate?
10a. If yes, were you told in advance the reasons why?

11. What is important to you when using a law firm?

12. How satisfied were you with our overall service?
13. Would you recommended Blaser Mills to any of your friends, family, or professional contacts?
14. Please indicate if you would like to be contacted for advice on any of our following business legal services:
15. Please indicate if you would like to be contacted for advice on any of our following personal legal services:

Finally, please leave your contact details here:

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